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FAQ

Q.    Is using your website safe?
A.    Yes it is. We have a very safe website, and we use the eway payment gateway so your details are safe with us. We are an Australian registered company operating in Sydney.

Q.    Your website address is very short, it is only www.bca.co, why is that?
A.    We have shortened our web address to make it easier to use with mobile computing devices. It also makes it very easy to remember.

Q.    Are your prices on your web site including GST?
A.    Yes they are, GST of 10% is included in the prices displayed on our web site.

Q.    What percentage do you charge for credit card payments?
A.    Zero. We do not charge any credit card fees, not even on Amex.

Q.    How much do you charge for freight?
A.    We have a flat freight charge of $15 (inc GST) anywhere in Australia via Toll.

 
Q.    How long have you been in business?
A.    Barcode Australia was established in 1993. Over the 20 years we have been in business we have "barcoded" for 1000's of clients. We don't work out of a post box, so you are more than welcome to drop in and say hi and discuss your requirements. We manufacturer all of our labels on site. Did you know we make millions of labels every week!

Q.     I need a specific label made for my thermal printer that is not on this site, can you do it?
A.     Yes we can. We have a large range of label dies specifically for thermal printers. We can make custom sized labels in around 3 working days. Contact us and we will arrange a quote.

Q.     What if I need technical help with my equipment?
A.     Most of the products listed on our site have a link to our support web site for manuals/software for that specific product. See our support site here. If you still have a problem that can't be resolved, give us a call on 1 800 88 88 11 and one of our staff will be there to help.
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